Frequently asked questions.
What people ask us most about prices, payments, safety and your account.
Prices and payments
How is the price set?
You propose the price. The driver accepts, proposes another or declines. The price is agreed before the service starts.
How can I pay?
With cash, Pago Móvil, bank transfer or Binance Pay, depending on the app, when the driver arrives or before leaving.
What currency are prices in?
In US dollars, with a bolívar reference at the official BCV (Central Bank of Venezuela) rate.
Trips and orders
What happens if I cancel?
If you cancel after the driver has arrived, 15% of the trip is charged. If the driver cancels, you can find another at no cost. On scheduled trips, you can cancel free up to 2 hours before.
What if nobody accepts my order?
You can raise your fare so more drivers respond. If there are no offers, the order closes by itself and you aren't charged.
How do intercity trips work?
You book a seat on a fixed-time departure. It goes if the minimum number of passengers is reached; if not, it's cancelled automatically and we refund everything.
Safety
What do I do if I feel unsafe?
Use the emergency button (SOS) to alert your trusted contact or call emergency services. You can also report the trip and the other person isn't notified.
Does the driver see my number?
No. Calls and chat happen inside Voomi, without showing your number.
Are drivers verified?
Drivers verify their identity, national ID (cédula), license and vehicle, and take a photo before each shift to confirm it's really them.
Account and data
How do I log in?
With a code we send you by WhatsApp. You can also create a 6-digit PIN to log in if the code doesn't arrive.
Do I have to verify my account?
On Voomi Rider it's optional: you can order without verifying. Verifying gives you a badge that builds trust with drivers and doesn't change your prices.
What do you do with my data?
We use it to connect you, charge, refund and protect your safety. We don't sell your data, and you can view, correct, download and delete it from the app.
For people who work with Voomi
Are drivers Voomi employees?
No. Voomi connects customers, drivers and partner businesses. Drivers are independent and Voomi doesn't provide the transport service.
How do I pay Voomi?
You top up your wallet and pay a fixed fee only for the services you complete.
Does it cost anything to post orders for my business?
No. Posting delivery orders costs your business nothing.
Can't find your answer? Write to us here.